Frequently Asked Questions

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Engineering
- Why is a street lower/higher than it was before construction began?
  There are a number of factors that must be considered when determining the finished elevation of the new street surface. The new street elevation needs to match the elevation of the existing cross streets. Also, the elevation of the street cannot be so high that it will allow drainage from the gutter to flow into driveways. Finally, all new streets must be built to allow water in the gutter to flow to low points where the water is collected in drainage structures.
  
  In a perfect world, the design would include a high point located mid-block between cross streets with water flowing to the intersections. However, the factors listed above do not, many times, allow for this scenario. During design, all these factors are taken into account to determine the best possible scenario for the elevation of the new street. In many cases, this means the street will be higher or lower than the old street was.
- What is a drainage and utility easement?
  
  A drainage and utility easement is a dedicated space within private property in which the City and the private utility companies have the legal right to install and maintain underground or aboveground utilities (water main, sanitary sewer, storm sewer, telephone lines, gas lines, power lines, CATV lines) and overland drainage ways. Easement widths are typically between five feet wide and can be more than 100 feet wide. You can find the locations and dimensions of any existing easements on your property by referring to your property’s Certificate of Survey.
  
  For information regarding the placement of landscaping, fences, and other structures, please see the City’s Easement Fence and Landscaping Policy.
- Part of my yard has been painted with different colors. What work is being done?
  Utility companies have the right to work in the street right-of-way, and in the drainage and utility easement, to install or maintain their lines. Before work begins, the company calls Gopher State One Call who notifies other utilities of the work to be done. Other utility owners then mark their existing lines in the area so that any digging is performed with enhanced awareness of what lies beneath the surface. Gas lines are marked in yellow, telephone and cable TV in orange, electric in red, water in blue, and sewer in green. To find out what work is being done, please contact the private utility companies (Gas – CenterPoint Energy, Electrical – Xcel Energy or Dakota Electric, Telephone – Embarq (formerly Sprint), Cable TV – Comcast).
- What is the City's policy on erosion control?
  Each property owner in the City is responsible for making certain that soil is not washed from their property into the public street, drainage system, ponds or lakes. If the property has vegetation, erosion typically is not a problem. However, when sites are under construction, some erosion will occur. The property owner is responsible for taking measures to contain sediment on their property. To report erosion control problems on private construction sites, call the Engineering Department at (651) 480-2334.
- I just moved into a newly-built home and there is standing water in my yard. Who is responsible for fixing it?
  Although a City representative performs a final grade inspection for each new home to ensure compliance with the approved grading plan for the development, the City is not responsible for landscaping or other changes made by the builder or homeowner after the inspection has been completed. All grading issues should be directed to the home builder.
- Is it OK to dig in my yard to plant trees and shrubs?
  Before you dig, call Gopher State One Call at 651-454-0002. They will arrange for utility companies to mark the buried utility lines in your yard. It’s a free call, and it could save your life. Please call 48 hours in advance of digging. Also, you should review your property survey to determine the location of easements on your property. Depending on the type of easement, there may be restrictions on improvements that can be made in the easement.
- My property is adjacent to a storm water pond and I don’t like all the tall grass and wildflowers surrounding it. Can I mow it down and do my own landscaping?
  The areas around storm water ponds are intended to have a natural landscape that serves several important purposes. This vegetation must remain in order for ponds to perform these functions.
  - The vegetation provides a layer of protection for the water, consuming harmful nutrients (such as fertilizer runoff) before they reach the water surface and contribute to algae formation.
  - The vegetation prevents erosion from compromising the slopes of the pond.
  - The vegetation creates a uniform landscape along the sides of the pond, providing an aesthetic amenity for the neighborhood.
  - The vegetation provides a natural habitat shelter for waterfowl.
  The City also has a specific policy regarding the installation of landscaping features and fences in and near storm water ponds and easements.
- What can be done to address excessive vehicle speeds in residential areas?
  Residents are encouraged to contact the Hastings Police Department with concerns about excessive vehicle speeds on any City roadways. The Police Department will make observations either through increased presence in the field, or by working with Public Works to temporarily install speed monitoring equipment and/or collecting data for an extended period of time to determine what level of speed limit violation is actually occurring. Sometimes, other methods are used to control speeds including educational programs, pavement markings, and the City is currently exploring many “traffic calming” approaches under very specific conditions.
- Why can't stop signs be placed on more residential streets to slow down speeding drivers?
  Studies show that drivers can easily distinguish stop signs that are not necessary to provide traffic control at intersections. When stop signs are used at intersections where there is no readily apparent and compelling need to control traffic flow and force motorists on competing streets to take turns entering the intersection, drivers tend to be less observant and quite often do obey them. In these instances, stop signs can actually create more of a traffic hazard than they prevent, since pedestrians and other drivers often expect all cars to stop when stop signs are present. It has also been shown through studies that motorists tend to increase their speeds after stopping at a “speed control” stop sign to make up for lost time or will increase speeds through other less direct residential areas to avoid improper stop signs. Essentially, stop signs placed inappropriately can create more safety problems than they solve. Petitions are required for stop sign requests and all requested stop signs are considered only after a careful traffic engineering study. This process requires City Council directive for staff to perform the study, and can take several months to complete.
- Can I get a "Children at Play" traffic sign on my street?
  The City of Hastings places significant importance on the use of all of the street signs within the city. The use of Children At Play signs, and the vast majority of other yellow and black warning signs, has been studied extensively at the State and National level over the last decade. The results of those studies firmly concluded that these signs are not effective at modifying motorist behavior. For this reason, the City no longer installs Children At Play signs or the like, and we're working to remove them as we systematically perform street sign replacements and maintenance around the City.
- What can I do to get a traffic sign installed?
  To get a traffic sign installed, a specific engineering criteria evaluation must be performed. Traffic signs and pavement markings are very specifically detailed as to their installation and regulations as identified in the MUTCD Manual (Manual for Uniform Traffic Control Devices). Details such as the number of cars on the intersecting streets traveling through an intersection, pedestrian crossings, delays to all vehicles, and the history of accidents must all be considered. Once concerns are recognized, the traffic conditions are reviewed through an engineering analysis. If warrants are met, consideration is given to install a traffic sign. Residents are encouraged to submit requests for installation of traffic signs in the form of a petition detailing the proposal and indicating support of potentially affected adjacent residents.
- What do I do if I want to place a fence, sprinkler system, or plant shrubs, etc. in my yard adjacent to the street?
  Most City residential streets include a minimum of 60' of public right of way. If your street is 32' wide, (City Standard) this means that approximately 12-13' behind the curb is designated City Right of Way. This area is intended for underground utility installations and winter snow storage and should be kept clear of any item that may be damaged. The City is not responsible for damage to sprinkler systems or other items located in the Right of Way. Permits for the installation of both fences and sprinkler systems are also required to be obtained prior to their installation. Please contact the Building Department at (651) 480-2340 for questions regarding sprinkler systems, and the Planning Department at (651) 480-2350 for questions regarding fence installation. Before any digging, be sure to contact Gopher State One at 651-454-0002
Forestry
- How can I find out what kind of tree to plant?
  The City Forester has a good knowledge of what kinds of trees do well in Hastings. You can contact the City Forester at 651-480-6177 or just stop by the Parks & Recreation Office. Local Nurseries and Garden Centers are also good sources of information on planting the right tree for your location.
- How do I obtain a copy of the Hastings Tree Preservation Guidelines?
  When you are planning to build on or develop land that has significant trees, we request that you submit a Tree Preservation Plan to the Planning Department prior to any work. The plan should contain all of the parts prescribed in the guidelines. These guidelines are available from the Planning Department and from the City Forester.
- Do I need a permit to plant a tree on the boulevard or public right of way?
  According to City Ordinance, property owners must obtain a permit before planting a tree along the streets or other public property. You should have the tree species & planting location picked out. Then call Gopher State One for utility locations and obtain a permit from the City Forester, or fill out the Boulevard Tree Planting Permit and submit to Hastings Parks and Recreation 920 10th St. West, Hastings, MN 55033
- Who is responsible for the boulevard trees?
  On City streets, the property owner is responsible for trimming, cutting, and otherwise maintaining any tree according to City Ordinance 90.05. At periodic intervals a survey of public trees in the City is made to look for diseases that pose a threat as well as for trees that are of risk to the public. If a tree requires removal, the city makes arrangements for its removal or the property owner is notified that it is their responsibility. Trees suspected of being diseased or posing a hazard to the public can be reported to the City Forester at 651-480-6177
- Can someone evaluate the health of my trees?
  Yes, the City Forester is available to make a site visit to evaluate the health of your trees. The Forester is trained to identify disease problems and potential risks associated with trees. The Forester can be contacted by calling (651) 480-6177
Hastings Family Aquatic Center
- Why is there a non-resident fee?
  Some programs have different fees for residents and non-residents. Non-residents must pay an additional surcharge established by the Parks and Recreation Department. More than half of the participants in many of our programs live outside the City of Hastings and the cost of supplying these programs comes exclusively from City of Hastings taxpayers; fairness requires that non-City residents share the burden of expense. The City of Hastings Parks and Recreation Department reserves the right to remove anyone falsifying information from our programs. Please call our office if you have any questions regarding residency.
- Am I a resident of Hastings?
  A resident of Hastings is anyone who lives within the city limits of Hastings. City boundaries and zip code boundaries are not the same. Even though your mailing address may specify "Hastings" or you have a 55033 zip code, it does not mean you are a City resident. Also, if you live in a "township" you are not a City resident.
- What types of payment does HFAC accept?
  We accept cash, Visa, MasterCard, and Discover. We no longer accept personal checks.
- What is the HFAC refund policy?
  The City of Hastings does not issue refunds for inclement weather. Please watch the forecast for the day of your planned visit to Hasting Family Aquatic Center. If you have any questions, please call (651) 480-6179.
- Can I leave and re-enter?
  Guests can get their hand stamped as they leave the front gate and re-enter at a later time that same day.
- Do I have to pay if I do not swim?
  Yes, each person is counted as part of our total attendance and facility capacity.
- Do you have lockers available for guests?
  No, there are no lockers available.
- Can we bring coolers and food into HFAC?
  Coolers and food cannot be brought into the HFAC, however tables are available at the neighboring park for guests to use.
- Can I bring in my own chair?
  No, we have a certain number of chairs available on site. We do not allow outside chairs to avoid overcrowding of the deck in case of an emergency.
- Can we use strollers or wagons?
  Strollers can be brought inside HFAC. Wagons are not permitted.
Online Payments
- How can I get my account number and last payment amount?
  This information is on your quarterly statement or you can contact City Hall or the Finance Department - Utility Billing at (651) 480-2351.
Parks & Recreation
- What is the Party Wagon?
  The Party Wagon is a 16' covered trailer that consists of a wide variety of games, 6 six foot tables and 40 folding chairs to host a wonderful neighborhood block party. You may also reserve the Party Wagon for an individual gathering such as wedding, graduation or family reunion. Rental fees do apply. Only residents who live within city limits are able to rent the party wagon. This does not include residents who live in surrounding townships. Please contact Hastings Parks and Recreation (651) 480-6182 for more information on the Party Wagon. Party Wagon Rental forms can be found on our website under 'Reservations'
- Do the rinks or warming houses close due to weather?
  Due to extremely cold or unseasonably warm weather, the rinks will close. Please call the hotline at (651) 480-2392 for up to date information.
- When are parks open?
  By City ordnance all parks open at 6:00 AM and close at 10:00 PM, with the exception of Veterans Athletic Complex which closes at 11:00 PM. No overnight camping or parking is allowed in City parks.
- How do I report vandalism or other issues?
  If you see vandalism or a dangerous issue in a park, please contact the Parks and Recreation Department immediately by calling (651) 480-6175. Your assistance is greatly appreciated!
- Why is there a non-resident fee?
  Some programs have different fees for residents and non-residents. Non-residents must pay an additional surcharge established by the Parks and Recreation Department. More than half of the participants in many of our programs live outside the City of Hastings and the cost of supplying these programs comes exclusively from City of Hastings taxpayers; fairness requires that non-City residents share the burden of expense. The City of Hastings Parks and Recreation Department reserves the right to remove anyone falsifying information from our programs. Please call our office if you have any questions regarding residency.
- Am I a resident of Hastings?
  A resident of Hastings is anyone who lives within the city limits of Hastings. City boundaries and zip code boundaries are not the same. Even though your mailing address may specify "Hastings" or you have a 55033 zip code, it does not mean you are a City resident. Also, if you live in a "township" you are not a City resident.
Payment Plans
- How do I sign up for the ACH Program?
  It's easy. Simply complete and return the authorization form, along with a voided check (for checking accounts) or deposit slip (for savings accounts).
- What if I am on the ACH program and move from one house in Hastings to another house in Hastings - will my information transfer over to my new place?
  No. You will need a new authorization form for your new address.
- Can my final bill be paid through the ACH program?
  No. If you move out, your final bill for that house can not be paid through this program and you are automatically removed from the ACH Program. You will need to make the final payment.
PFAS Health and Safety
- Is my water safe to drink?
  - For most adults, the health risks from drinking water with PFAS concentrations near the Environmental Protection Agency (EPA) Maximum Contaminant Levels (MCLs) are expected to be low. The Minnesota Department of Health's (MDH) Health-Based Values were set to protect the most vulnerable population - such as pregnant mother/fetus, children (still developing), and those with compromised health. Those concerned with their health can take steps towards reducing their overall PFAS exposure.
  - For those with specific questions about their personal or family's medical situations, we recommended you consult your medical provider to determine if your exposure requires home filtration or an alternate source of water (bottled water).
- Is my water safe for bathing, washing clothes, washing dishes, cooking, etc.?
  Below are references that address skin exposure:
  EPA steps to take to reduce risk to PFAS
  - “Studies have shown that only a small amount of PFAS can get into your body through your skin. Therefore, showering, bathing, and washing dishes in water containing PFAS are unlikely to significantly increase your risk.”
  Agency for Toxic Substances and Disease Registry PFAS FAQ
  - Research has suggested that exposure to PFOA and PFOS from today’s consumer products is usually low, and, for most PFAS, showering, bathing, or washing dishes in water containing PFAS would also be low, especially when compared to exposures to contaminated drinking water.”
  - “If your drinking water contains PFAS above your state or federal standards, regulations, or health advisories, consider using an alternative or treated water source for any activity in which you might swallow water:
  - drinking
  - food preparation
  - cooking
  - brushing teeth, and
  - preparing infant formula”
- What is being done about other sources of PFAS in home products?
  Beginning in 2025, Amara’s Law includes PFAS use prohibitions and reporting requirements. See more information on the Minnesota Pollution Control Agency’s webpage on PFAS use prohibitions.
- If I water my garden with city water that contains PFAS, how will my plants be affected?
  View the Minnesota Department of Health reference sheet on PFAS and homegrown garden produce.
- Can I eat fish caught in the Hastings area?
  The Minnesota Department of Health has issued updated fish consumption guidance that includes the Mississippi River and Lake Rebecca.
PFAS Options (Short Term)
- What are home treatment options for PFAS?
  - There are point-of-use (water treated at one faucet or location) and point-of-entry (all the water in your home is treated) systems to reduce PFAS in drinking water.
  - For carbon filters, it is important to check for NSF/ANSI Standard 53 (or 58 for Reverse Osmosis) and that the product is certified to treat PFOA and PFOS.
  - Maintenance is critical to the success of ongoing removal of these contaminants and if not properly maintained, harmful bacteria can build up on these treatment options.
  Information regarding home treatment of drinking water can be found at the Minnesota Department of Health PFAS and Home Treatment of Water webpage.
- Is buying bottled water a short-term PFAS option?
  Deciding on purchasing and drinking bottled water is a personal choice. Please reference the EPA’s FAQ sheet.
  
  Bottled water and beverages are regulated by the FDA. Currently, the FDA does not require PFAS testing in bottled water. There is an International Bottled Water Association that requires members to test for PFAS and has established Standards of Quality (SOQs). However, membership is voluntary, and the SOQs are higher than the EPA MCLs for PFOA and PFOS (5 ppt vs 4 ppt). See International Bottled Water Association Fact Sheet.
- How do I limit exposure to consumer products that may contain PFAS?
  Visit Minnesota Department of Health PFAS and Health web page.
  
  View a videotaped presentation by Kris Klos and presentation slides by the Minnesota Department of Health to identify additional exposures.
  
  Visit the Agency for Toxic Substances and Disease Registry ATSDR web page about exposure.
  “Some products that might contain PFAS include:
  - stain resistant carpets, upholstery, and other fabrics,
  - water resistant clothing,
  - cleaning products,
  - personal care products and cosmetics (e.g., shampoo, dental floss, nail polish, and eye makeup), and
  - paints, varnishes, and sealants.”
- Could wells be adjusted to improve PFAS concentrations in the water supply?
  Unfortunately, this is not a viable solution. We have a blended water supply system, which means that our wells combine in the tanks and towers to deliver water at consistent pressure. We have PFAS in all 6 wells and those wells are necessary to deliver the water demand across the city.
PFAS Timeline and Hastings Water Facts
- How long has Hastings' water system had PFAS?
  Unknown. 3M has made PFAS chemicals since the 1940s, but testing did not occur until much later in time.
  
  MDH started sampling for PFAS in Hastings in 2007, but the first consistent detections of PFOA started in 2011. (Hastings met MDH guidance at this time and continued to do so until 2024).
- When was Hastings informed of PFAS concerns?
  On June 15, 2022, the EPA issued Interim Health Advisories, and the City began looking into the impact of PFAS on Hastings at that time. This resulted in many City Council Meeting and Workshop updates, creation of a dedicated PFAS section on the city website, news releases, newsletter content, and inclusion of PFAS as an emerging contaminant in the Consumer Confidence Report (city’s annual Drinking Water Report).
  
  The Environmental Protection Agency (EPA) released new enforceable Maximum Contaminant Levels (MCLs) on April 10, 2024, that put 5 of 6 wells out of compliance. EPA is giving municipal water systems 5 years to remove certain PFAS from the drinking water supply to below the levels that were set (4 ppt for PFOA and PFOS).
PFAS Treatment
- What is the city’s plan to remove PFAS from the drinking water supply long term?
  Install 3 Decentralized Water Treatment Plants (WTPs). See Proposed PFAS Treatment Plants Map.
  - Built to fit the existing water system to minimize disruption.
  - Plants located on City Property in the Industrial Park, Lions Park, and Wallin Park.
  - Granular Activated Carbon (GAC) for PFAS removal with lead and lag vessels for backup to eliminate breakthrough.
  - Adding in Ion Exchange (IX) for Nitrate removal.
- What is the city's timeline to have a PFAS treatment solution in place?
  The city plans to build three water treatment plants. If construction funding is determined and the project began in 2024, we anticipate completion of all three plants by the end of 2027/early 2028.
PFAS Treatment Funding
- Why isn't the city part of the East Metro 3M settlement fund for PFAS?
  - The Co-Trustees of the settlement funds (MPCA and DNR) have required a direct connection to a 3M disposal site (there are four disposal sites in Washington County).
  - The Co-Trustees have stated that they need more data regarding the relationship between 3M Cottage Grove Facility and Hastings. See MPCA presentation for details.
  - Underground features (faults and fractures) may provide pathways from the north side of the Mississippi River into Hastings groundwater.
  - One city well found a specific PFAS compound in it that was unique to the 3M Cottage Grove Facility.
- What is the city doing to acquire funding for PFAS treatment?
  - State Bonding Bill requested for Phase 1 of the project in the amount of $20.6M, which includes Water Treatment Plant No. 1 and Water Lines Extended to connect the MN Veterans Home.
  - Hired a Lobbyist to advocate for our project and identify opportunities at the Capitol.
  - Working with the Governor’s Office for potential special appropriations.
  - Placed the project on the State’s Project Priority List (PPL) to qualify for emerging contaminant grant opportunities out of the Drinking Water Revolving Fund.
  - Applied for Federal Community Project Funding (Congressionally Directed Spending).
  - Continuing to work with the Co-Trustees to bring us into the East Metro 3M Settlement.
  - Received $3.2M PFAS Planning and Design Grant through the Minnesota Pollution Control Agency (MPCA).
Recycling
- Where are the landfills and transfer stations in my area?
  There are several landfills and transfer stations in Dakota County that are open to the public. These facilities accept non-hazardous wastes such as garbage, bulky items, remodeling waste and other solid waste. They do NOT accept hazardous waste, tires and yard waste. Call for hours, specifics on materials accepted and associated fees. You can find a current list of these facilities on the Dakota County Website.
- Where can I get rid of household appliances?
  Hastings residents can contact Tennis Sanitation at 651-459-1887 or another Appliance Recycler for disposal of major appliances (air conditioners, refrigerators, microwaves, water heaters, etc.). Small household electronics (coffee pots, toasters, vacuum cleaners, irons, cameras, etc.) can be donated if still in good condition or brought to The Recycling Zone for free disposal.
- I don't live within Hastings' city limits. What recycling/disposal resources are available to me?
  If you live in a township within Dakota County, you may contact a waste hauler for questions regarding recycling and disposal of yard waste, household hazardous waste, appliances, or other items.
- I am a business owner. Where can I recycle and properly dispose of hazardous waste?
  The Recycling Zone offers special programs for business owners. There are also resources available for reusing and reducing waste. Please visit the Recycling Zone website for more information.
Streets
- Where do I report potholes?
  Residents are encouraged to text the location of a pot hole on Hastings streets or routes by using the City’s TIP411 account. Simply text the keyword Hastings and the location of the pot hole to 847411 (TIP411). Your pot hole location will be added to the crew assignments to be repaired as soon as possible. Residents without text messaging capabilities may call Public Works at 651-480-6185 or send the information online at http://www.citizenobserver.com/cov6/app/webTipForm.html?id=6615 Each spring, Hastings Public Works crews repair hundreds of pot holes throughout the City’s many miles of public streets. While the goal of Public Works staff is to locate and fix all pot holes as quickly as possible, your assistance in locating them invaluable!
- I have a tree in my yard and the branches are hanging over into the street, who takes care of that?
  We do tree trimming on any branches that overhang and interfere w/ our snow removal or street sweeping fleet. Call (651) 480-6185 to report it. For any other tree issues call the City Forester at the Parks Dept. (651) 480-6175
- I had a lot of branches fall into my yard during the last storm, does the city pick these up?
  No, unfortunately we do not pick up branches on private property or take any at our location. You can contact Tennis Sanitation, they have a drop off site in the Industrial Park and will take bundled branches, call for details - phone #(651) 459-1887.
- I noticed a sidewalk that is not being cleared of snow, will the city clear it?
  If it has been 48 hours or longer after a snow fall call Public Works (651) 480-6185 and report it. We will then send the homeowner a notice to perform the work or we will have to come out and charge them for the removal.
- Why hasn’t a snow plow been by my street yet, I always seem like the last street to be plowed?
  City crew’s start plowing all emergency vehicle and higher volume routes as a first priority, local residential plowing and cul-de-sac clean up are then commenced and all operations are repeated as necessary. It usually takes around 8-10 hours to clear the entire city streets. The city strives to conduct operations consistently to increase efficiency.
- My car was towed during the last snow storm, who do I contact to get it back?
  South East Towing does all of the city’s towing. They are located in the Industrial Park, phone # (651) 437-2446.
- How do I know when a snow emergency is in effect?
  A snow emergency automatically goes into effect when 2 or more inches of snow have fallen. You must move your vehicle off the street, or risk the chance of getting a ticket.
  
  Effective with 2021-2022 winter season, The City will NO LONGER use Nixle (an online texting platform) to notify residents of a snow emergency. A snow emergency AUTOMATICALLY goes into effect when two or more inches of snow have accumulated.
- What should I do if I notice a street light is out or on all of the time?
  Contact the Public Works Dept. at (651) 480-6185 and we will call it in to either Dakota Electric or Xcel Energy depending on the location of the pole.
Utilities
- When am I allowed to water my lawn?
  To promote water conservation, City ordinances Section 51.05 G.3 set in place an odd/even watering ban between May 15th and September 1st each year. On even days, only properties with even numbered addresses are allowed to water lawns, while on odd days, only properties with odd numbered addresses are allowed to water. Additionally, during the odd/even days when properties are permitted to water lawns, watering is prohibited between the hours of 11 a.m. to 5 p.m. Violators of this ordinance are subject to receiving a citation and fine. A 2-week exemption from the odd/even sprinkling ban may be granted for newly planted sod, grass or landscaping. Other exemptions may be granted upon evaluation and recommendation of the Hastings Utility Superintendent.
- How do I find out about contaminants in the water?
  The city does sampling and sends in various samples monthly to independent labs and the Minnesota Dept of Health. We currently meet or exceed all of the sampling and testing requirements set forth by the MNDOH. We annually send out a Consumer Confidence Report( located inside the City Newsletter) to all residents by July 1st each year.
- I am moving and need to change my water/sewer billing account information, who do I contact?
  Please call City Hall at (651) 480-2350, they will take down the information & make the necessary changes. For any other billing questions call city hall and ask for utility billing.
- Someone has come to my residence stating they are from the city and need to get in and look at my water meter, is this necessary?
  Yes, the Utility Dept. will occasionally leave cards on your door stating the need to get in to change a battery out of the electronic transmitter or check your water meter for any malfunctions. They also leave cards if you have unusually high or low consumption quarters.
- I need to perform digging in my yard, do I call the city?
  You need utilities located before any excavation, contact Gopher State One Call at (651) 454-0002 at least two days in advance. They will notify all utility companies to come out and locate lines at no charge to you. This excludes any private lines which the homeowner is responsible for (i.e. sprinkler systems)
- I bought a new water softener, what information do I need to set it?
  The water hardness in Hastings is 16 grains, and the iron is less than 3/10 of a part per million, so it does not factor in.
- What should I do if my water meter is making noise?
  Contact Public Works at (651) 480-6185. We will send someone out to repair or replace it at no charge to you.
Utility Billing
- Can I make payment arrangements?
  Payment arrangements cannot be made. The due date stated on the bill is the 20th of the month. Penalties are charged on unpaid balances.
- How is my winter quarter sewer calculated if I'm going to be gone for the winter?
  If you have a zero consumption reading during your winter quarter because you went away for the winter, then the next quarter consumption reading is reviewed. If you used less than the current average of 15,000 gallons, then your sewer is set using the lesser amount. If you used more than the current average of 15,000, then your sewer is set at 15,000 gallons.
- What am I charged for if I'm gone and there is no water usage?
  If you have a zero consumption reading on your meter, you are only charged the base charge for water and sewer; a stormwater quarterly fee, and the MN Quarterly Fee.
  
  Click here for current fees
- Who is responsible for the bill if no one notifies the City when there is a change of ownership?
  The current owner of the property is the responsible party. City Ordinance dictates that water and sewer charges are applied to the property.
- How do I get my water service started if I'm moving in?
  Please call (651) 480-2351 at least 48 hours before you move in, or make a request on-line. The meter reader will come to the house on the date that you specified, and take a final reading. The previous owner will be billed for the water usage up until that time, and the current owner will be billed for the remaining usage for that billing cycle.
- How do I get a final water reading when I'm moving out?
  Please call (651) 480-2351 at least 48 hours before you move out. The meter reader will come to the house on the date that you specified, and take a final reading. A bill is sent to you reflecting all water usage up to that point. There is a one-time charge of $25 for this service. This charge is included on your final bill. Water usage after the final read is taken is billed to the new owner of the house.
  
  Click here for final read request
Utility Billing - Water Rate Increases - Increase in Rates
- Why are water rates increasing?
  The city must build three water treatment plants by April 2029 to remove PFAS “forever chemicals” from the city’s water supply and does not have enough outside funding to cover the cost. The first water treatment plant will be built in 2025. This year's water rate increases will go toward paying for this treatment plant.
- When will water rate increases show up on my bill?
  The proposed 2025 rate increases will begin with the January 2025 billing statements. The January increases are set to be discussed on December 2, 2024, and approved by the City Council. The expected July increases will be determined at a later date and take effect July 1.
- PFAs have been in the water supply for years. Why does Hastings need to treat its water now?
  Due to more recent epidemiology and recognition of the effects of PFAS on human health, in 2024, the Environmental Protection Agency lowered the maximum contaminant levels for PFAS “forever chemicals.” Cities like Hastings with PFAS levels now above the new limits are required to remove the chemicals from the water supply within five years. Learn more about PFAS at www.hastingsmn.gov/PFAS.
Utility Billing - Water Rate Increases - Options & Alternatives
- What alternatives were considered prior to a water rate increase?
  The city has sought funding from multiple federal, state and local resources, including State bonding bill funds, special appropriations from the Governor’s Office, grants through the state’s Drinking Water Revolving Fund, and federal congressionally directed spending. The city has received a $3.2 million PFAS Planning and Design Grant through the Minnesota Pollution Control Agency (MPCA) for engineering and design plans for the water treatment plants. The city continues to work with the MPCA to investigate the potential connection and eligibility for funding through the 3M East Metro Settlement. A connection to Well #5 was recently verified, and the city expects to receive some $14 million in funding from the settlement.
- Why can't the city wait to build the water treatment plants until it has secured other funds?
  The city is under a federal mandate to build three water treatment plants by April 2029. Each plant can take up to 18 months to construct. Building these plants will require full use of the time between now and the deadline.
- How will the city pay for the other two treatment plants and when will they be built?
  If the city is unable to secure necessary funding, the city will bond for the costs to build two more water treatment plants, and additional water rate increases will likely go into effect in each of the next few years and likely remain in effect for the next 25 years. A very preliminary estimate shows Hastings’ water rates doubling in three years and tripling in five years. These estimates will be reviewed and updated annually as we go forward based on construction costs, grants and funding and other factors.
Utility Billing - Water Rate Increases - Payment Information
- If the city secures funding during the building of the water treatment plants, when can I expect my bills to be reduced?
  Water rates will change as funding to build and operate the water treatment plants is secured. This will be based on construction cost estimates, operating costs and timing of funding that's received.
- How are my water rates calculated?
  The city uses a fixed rate structure and usage fees based on tiers for both residential and commercial customers. See How is my Bill Calculated to learn more. Currently, the city’s water rates are among the lowest in the metro area.
  
  IMPORTANT DISCLAIMER:
  
  The amounts in this chart come from published fees schedules. While the amounts and estimates are believed to be reasonable representation of charges, it is possible the amounts may be incorrect due to interpretation of city fee schedules. Amounts have not been confirmed with the various cities.
- I cannot afford my water bill. Are there funds for hardship in place?
  Resources may include Hastings Family Service, Dakota County Assistance and/or local churches.
- How do I find or pay my utility bill?
  All customers receive quarterly bills my mail or email. Bills can be paid in person, online or by phone. Learn more at www.hastingsmn.gov/PayBill.
Utility Billing - Water Rate Increases - Water Conservation
- What are some ways that I can save money on water?
  - Investigate and fix leaks – faucets, toilets, water softeners and irrigation systems.
  - Put a few drops of food coloring in the toilet tank, then wait 10 minutes. If the water in the bowl changes color, you’ve got a leak to fix.
  - Replace a leaky toilet flapper (can save 180 gallons/week).
  - Replace inefficient toilets with WaterSense labeled models that offer 20% less water use than federal standard and better performance.
  - Install low-flow shower heads.
  - Dishwashers are more efficient than washing by hand. Save even more by washing only full loads.
  - Water lawns in evening or early morning to avoid evaporation loss.
  - Register for billing autopay for peace of mind and to avoid a 10% late payment charge.
  - Visit https://www.epa.gov/watersense/start-saving for more tips.

Engineering

Why is a street lower/higher than it was before construction began?

What is a drainage and utility easement?

Part of my yard has been painted with different colors. What work is being done?

What is the City's policy on erosion control?

I just moved into a newly-built home and there is standing water in my yard. Who is responsible for fixing it?

Is it OK to dig in my yard to plant trees and shrubs?

My property is adjacent to a storm water pond and I don’t like all the tall grass and wildflowers surrounding it. Can I mow it down and do my own landscaping?

What can be done to address excessive vehicle speeds in residential areas?

Why can't stop signs be placed on more residential streets to slow down speeding drivers?

Can I get a "Children at Play" traffic sign on my street?

What can I do to get a traffic sign installed?

What do I do if I want to place a fence, sprinkler system, or plant shrubs, etc. in my yard adjacent to the street?

Forestry

How can I find out what kind of tree to plant?

How do I obtain a copy of the Hastings Tree Preservation Guidelines?

Do I need a permit to plant a tree on the boulevard or public right of way?

Who is responsible for the boulevard trees?

Can someone evaluate the health of my trees?

Hastings Family Aquatic Center

Why is there a non-resident fee?

Am I a resident of Hastings?

What types of payment does HFAC accept?

What is the HFAC refund policy?

Can I leave and re-enter?

Do I have to pay if I do not swim?

Do you have lockers available for guests?

Can we bring coolers and food into HFAC?

Can I bring in my own chair?

Can we use strollers or wagons?

Online Payments

How can I get my account number and last payment amount?

Parks & Recreation

What is the Party Wagon?

Do the rinks or warming houses close due to weather?

When are parks open?

How do I report vandalism or other issues?

Why is there a non-resident fee?

Am I a resident of Hastings?

Payment Plans

How do I sign up for the ACH Program?

What if I am on the ACH program and move from one house in Hastings to another house in Hastings - will my information transfer over to my new place?

Can my final bill be paid through the ACH program?

PFAS Health and Safety

Is my water safe to drink?

Is my water safe for bathing, washing clothes, washing dishes, cooking, etc.?

What is being done about other sources of PFAS in home products?

If I water my garden with city water that contains PFAS, how will my plants be affected?

Can I eat fish caught in the Hastings area?

PFAS Options (Short Term)

What are home treatment options for PFAS?

Is buying bottled water a short-term PFAS option?

How do I limit exposure to consumer products that may contain PFAS?

Could wells be adjusted to improve PFAS concentrations in the water supply?

PFAS Timeline and Hastings Water Facts

How long has Hastings' water system had PFAS?

When was Hastings informed of PFAS concerns?

PFAS Treatment

What is the city’s plan to remove PFAS from the drinking water supply long term?

What is the city's timeline to have a PFAS treatment solution in place?

PFAS Treatment Funding

Why isn't the city part of the East Metro 3M settlement fund for PFAS?

What is the city doing to acquire funding for PFAS treatment?

Recycling

Where are the landfills and transfer stations in my area?

Where can I get rid of household appliances?

I don't live within Hastings' city limits. What recycling/disposal resources are available to me?

I am a business owner. Where can I recycle and properly dispose of hazardous waste?

Streets

Where do I report potholes?

I have a tree in my yard and the branches are hanging over into the street, who takes care of that?

I had a lot of branches fall into my yard during the last storm, does the city pick these up?

I noticed a sidewalk that is not being cleared of snow, will the city clear it?

Why hasn’t a snow plow been by my street yet, I always seem like the last street to be plowed?

My car was towed during the last snow storm, who do I contact to get it back?

How do I know when a snow emergency is in effect?

What should I do if I notice a street light is out or on all of the time?

Utilities

When am I allowed to water my lawn?

How do I find out about contaminants in the water?