Frequently Asked Questions

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Expand/Contract Questions and Answers

  • How do I get a permit to purchase a firearm?

  • Can I ride my snowmobile around the City?

  • When am I allowed to water my lawn?

  • Does the Fire Department service fire extinguishers?

  • Can I schedule a fire truck visit for a community function?

  • Where can I get my blood pressure checked?

  • How do I get a copy of a fire report

  • Who do I call about an ambulance bill?

  • Where are the landfills and transfer stations in my area?

  • How Long Does It Take to Get An Inspection Once you Call?

  • How Long Will it take to have your plans reviewed?

  • Are Building Handouts Available?

  • Do you Need to be a licensed Plumber to perform Plumbing work?

  • When Don't you Need a Permit

  • Why Does a Building Permit Help You

  • Why Do You Need a Building Permit

  • Do you need a Building Permit?

  • Where can I get rid of household appliances?

  • I don't live within Hastings' city limits. What recycling/disposal resources are available to me?

  • I am a business owner... Where can I recycle and properly dispose of hazardous waste?

  • When should I call 9-1-1?

  • What number do I call for a non-emergency situation?

  • Where is the Hastings Police Department located?

  • How do I get a copy of a police report, accident report, or other statistical data?

  • My dog got out and the police picked it up, how do I get it back?

  • Am I allowed to park my vehicle on the street overnight?

  • When does a snow emergency go into effect?

  • My vehicle was towed, where is it?

  • The police department has my property, how do I pick it up?

  • I received a citation - how do I pay my fine?

  • How do I obtain an Order for Protection or a Harassment Restraining Order?

  • What are the curfew hours in Hastings?

  • Where can I go to be fingerprinted?

  • How do I file a complaint or commendation regarding a police department employee?

  • Someone wrote me a bad check - can the Police help?

  • Does the police department offer Firearms Training classes?

  • Where do I get a copy of my driving record?

  • Can I get a copy of my criminal history at the Police Department?

  • How do I get my criminal records expunged?

  • Can the Police Department show me what is on another person's criminal history?

  • Why is a street lower/higher than it was before construction began?

  • What is a drainage and utility easement?

  • Part of my yard has been painted with different colors. What work is being done?

  • What is the City's policy on erosion control?

  • I just moved into a newly-built home and there is standing water in my yard. Who is responsible for fixing it?

  • Is it OK to dig in my yard to plant trees and shrubs?

  • My property is adjacent to a storm water pond and I don’t like all the tall grass and wildflowers surrounding it. Can I mow it down and do my own landscaping?

  • What can be done to address excessive vehicle speeds in residential areas?

  • Why can't stop signs be placed on more residential streets to slow down speeding drivers?

  • Can I get a "Children at Play" traffic sign on my street?

  • What can I do to get a traffic sign installed?

  • What do I do if I want to place a fence, sprinkler system, or plant shrubs, etc. in my yard adjacent to the street?

  • Where do I report potholes?

  • I have a tree in my yard and the branches are hanging over into the street, who takes care of that?

  • I had a lot of branches fall into my yard during the last storm, does the city pick these up?

  • I noticed a sidewalk that is not being cleared of snow, will the city clear it?

  • Why hasn’t a snow plow been by my street yet, I always seem like the last street to be plowed?

  • My car was towed during the last snow storm, who do I contact to get it back?

  • How do I know when a snow emergency is in effect?

  • How do I find out about contaminants in the water?

  • Does the city chlorinate the city water?

  • I am moving and need to change my water/sewer billing account information, who do I contact?

  • Someone has come to my residence stating they are from the city and need to get in and look at my water meter, is this necessary?

  • I need to perform digging in my yard, do I call the city?

  • I bought a new water softener, what information do I need to set it?

  • What should I do if my water meter is making noise?

  • What should I do if I notice a street light is out or on all of the time?

  • What is the Party Wagon?

  • Do the rinks or warming houses close due to weather?

  • How can I find out what kind of tree to plant?

  • How do I obtain a copy of the Hastings Tree Preservation Guidelines?

  • Do I need a permit to plant a tree on the boulevard or public right of way?

  • Who is responsible for the boulevard trees?

  • Can someone evaluate the health of my trees?

  • When are parks open?

  • How do I report vandalism or other issues?

  • Why is there a non-resident fee?

  • Am I a resident of Hastings?

  • What types of payment does HFAC accept?

  • What is the HFAC refund policy?

  • Can I leave and re-enter?

  • Do I have to pay if I do not swim?

  • Do you have lockers available for guests?

  • Can we bring coolers and food into HFAC?

  • Can I bring in my own chair?

  • Can we use strollers or wagons?

  • How soon will the E-Pay Program start?

  • How do I sign up for an E-Pay Program?

  • What if I am on the CC-Pay Program or the E-Pay payment program and move from one house in Hastings to another house in Hastings - will my information transfer over to my new place?

  • Can my final bill be paid through the credit card or the E-pay payment programs?

  • Is there a charge for any of the auto pay plans?

  • How can I be sure my bill has been paid?

  • If I don't sign up right now, will I be able to enroll later?

  • How soon will the CC-pay Program start?

  • How do I sign up for the credit card payment program?

  • How can I get my account number and last payment amount?

  • Why do I need my account number and last payment amount?

  • How can I sign up for the online payment system?

  • Can I make payment arrangements?

  • How is my winter quarter sewer calculated if I'm going to be gone for the winter?

  • What am I charged for if I'm gone and there is no water usage?

  • Is there a special water/sewer rate for seniors?

  • What is the MN charge?

  • If I fill an ice skating rink, will that affect my sewer rate?

  • If I fill my pool, will that affect my sewer rate?

  • Who is responsible for the bill if no one notifies the City when there is a change of ownership?

  • How do I get my water service started if I'm moving in?

  • How do I get a final water reading when I'm moving out?

  • How often are water bills sent out?

  • How is the sewer rate calculated?

  • How are the water meters read?

  • Where is my water meter?