Frequently Asked Questions (FAQ)

Here are the answers to the most frequently asked questions we hear regarding water, sewer, and stormwater issues.

Expand/Contract Questions and Answers

  • How soon will the E-Pay Program start?

  • How do I sign up for an E-Pay Program?

  • What if I am on the CC-Pay Program or the E-Pay payment program and move from one house in Hastings to another house in Hastings - will my information transfer over to my new place?

  • Can my final bill be paid through the credit card or the E-pay payment programs?

  • Is there a charge for any of the auto pay plans?

  • How can I be sure my bill has been paid?

  • How soon will the CC-pay Program start?

  • How do I sign up for the credit card payment program?

  • How can I get my account number and last payment amount?

  • Why do I need my account number and last payment amount?

  • How can I sign up for the online payment system?

  • Can I make payment arrangements?

  • How is my winter quarter sewer calculated if I'm going to be gone for the winter?

  • What am I charged for if I'm gone and there is no water usage?

  • Is there a special water/sewer rate for seniors?

  • What is the MN charge?

  • If I fill an ice skating rink, will that affect my sewer rate?

  • If I fill my pool, will that affect my sewer rate?

  • Who is responsible for the bill if no one notifies the City when there is a change of ownership?

  • How do I get my water service started if I'm moving in?

  • How do I get a final water reading when I'm moving out?

  • How often are water bills sent out?

  • How is the sewer rate calculated?

  • How are the water meters read?

  • Where is my water meter?